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• Foul odours in toilets
• Overflowing sanitary bins in cubicles
• Unflushed toilets
• Fresheners that mask odours instead of eliminating them
• Poor air circulation
• Maintain a consistent maintenance schedule to alert staff to make regular checks
• Install an air care system
• Mount a “Happy or Not” stand or whiteboard inside the washroom to encourage comments and suggestions
• Open windows (if possible) periodically to let in fresh air
• Add houseplants to help purify the air and generate oxygen
• Soap spills on surfaces
• Piles of hand towels on surfaces or on top of dispensers
• Toilet paper on floors
• Create a cleaning checklist so tenants can see what’s been cleaned and how often
• Install a soap dispenser system that delivers a measured amount of hand cleanser
• To help control waste and improve hygiene, switch to hand towel systems and toilet paper dispensers designed to deliver one sheet at a time
Overall, an unkempt washroom can be perceived as unclean by your tenants, so developing a system that allows you to stay a step ahead of issues is an important step to minimising complaints. Keeping surfaces tidy and sanitised and making sure dispensers are fully stocked is a good place to start.